- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business in the Asian Market, introducing the benefits of and soliciting enrollment for the Penn Play Rewards program.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager/Director and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)- Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (nonslip footwear, proper lifting)- Performs all other related and compatible duties as assigned- Adhere to all gaming laws and regulations- Assist in operation of other food and beverage venues as needed
- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned ViP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Communicate constantly with casino operations and other team members- Follow all safety rules - Adhere to departmental quality standards- Maintain compliance with the Gaming Board Rules, Standards and the company's System of internal Controls and Sarbanes-Oxley requirements- Work within the guidelines established by the company
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities- Administers all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free.- Performs all other related and compatible duties as assigned.- Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.- Accountable for meeting or exceeding all state and Company sanitation requirements (ServSafe). - Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting). - Monitoring/implementation of garbage separation and disposal as per standards. - Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Must acquire all necessary skills to act as Sous Chef within 18 months. - Write prep list and take inventory.
- Must be able to cook authentic Asian Style Cuisine.- Must be able to be efficient in the preparation of Asian Themed food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation.- Must follow appropriate food handling procedures to ensure safe, quality products.- Must Follow all established Asian food recipes and products in order to maintain a leading edge in the industry.- Protect and preserve assets of the company.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.- Ability to speak English preferred.
- Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness. - Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles. - Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders. - Washes, peels, cuts and sHReds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must be familiar with and have exposure to prep list. - Take inventories. - Must complete county health department class and attain certification. - Exhibit knife skills, classic cuts and sharpening. - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Assist in operation of other food and beverage venues as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness. - Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders.- Washes, peels, cuts and sHReds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned. - Must be familiar with and have exposure to prep list. - Take inventories. - Must complete county health department class and attain certification. - Exhibit knife skills, classic cuts and sharpening. - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Assist in operation of other food and beverage venues as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ability to perform assigned function within the kitchen such as broiler, sauté, pantry, prep and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles. - Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods. - Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked. - Carves meats, portions food and serving plates, adds sauces, and garnishes serving to fill orders. - Washes, peels, cuts and sHReds vegetables and fruits to prepare them for use. - Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting).- - Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list. - Take inventories. - Must complete county health department class and attain certification.- Exhibit knife skills, classic cuts and sharpening. - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Assist in operation of other food and beverage venues as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Must be able to cook authentic Asian Style Cuisine.- Must be able to be efficient in the preparation of Asian Themed food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation.- Must follow appropriate food handling procedures to ensure safe, quality products.- Must follow all established Asian food recipes and products in order to maintain a leading edge in the industry.- Protect and preserve assets of the company.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.- Ability to speak English preferred.
- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - When necessary, is hands-on to ensure completion of scheduled tasks - Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed - Responsible for counting all currency and reconciling all associated paperwork - Uphold a team work experience offering assistance where available or when requested- Identify problems, make recommendations and participate in improvement as appropriate - Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - When necessary, is hands-on to ensure completion of scheduled tasks - Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed - Responsible for counting all currency and reconciling all associated paperwork - Uphold a team work experience offering assistance where available or when requested. - identify problems, make recommendations and participate in improvement as appropriate - Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
- Assist the Cooks and Servers as necessary.- Scrapes food from dirty dishes, pots, pans, and trays and washes them by hand or in dishwashing machine.- Run silverware & glasses through dish machine twice.- Sweeps and mops floor in dish area as needed.- Refill soap & paper towels as needed.- Washes stainless steel walls, doors, & kitchen equipment.- Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans as needed.- Clean Cooler floors, doors, tHResholds, kick plates, & shelves 3 times a week.- Keep Kitchen areas stocked.- Transfers supplies and equipment between storage and work areas by hand or by use of hand truck.- Sets up banquet kitchen for events & staff when required.- Puts away all clean utensils; puts away & rotates stock in designated areas.- Other duties as assigned.
- Responsible for providing guidance and daily supervision to staff in the department on designated shift. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with oversight of the day-to-day cleaning of the Casino property. - Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner.- Inspects completed work to ensure work is completed and meets established standards.- Responsible for ensuring OSHA standards are followed. - Responsible for reporting property damage or any problems to manager in a timely manner.- Assists in providing distribution of work assignments.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Performs all other related and compatible duties as assigned.
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
- Performs scheduled and nonscheduled repairs, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items. - Submits parts requests associated with repairs, upkeep, and improvements.- Directly or indirectly supports all exterior grounds activities in the parking garage and other exterior area needs. - Maintains all sanitation equipment.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings. - Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities. - Complies with all OSHA regulations at Hollywood Columbus. Will be an active participant of Safety compliance procedures. - Maintains and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates. - Must be able to interact effectively and positively across departmental lines. Must be a team player. - Other duties as assigned.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck