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Due to the State of Ohio Mass Gathering Order limiting occupancy of 100 or less, Hollywood Casino Columbus will be closed temporarily.


Win/Loss Statement

To access your win/loss statement please visit and log in to your account to download your win/loss statement.


Promotional Updates

During our temporary closure, be sure to check back often for updates to promotions and events. While we are closed, scheduled promotions are cancelled or postponed. Events that have been postponed are listed below.
  • Live it Up Club has been cancelled
  • Weekly Big 6 drawings will resume once we reopen. New numbers will be sent once new promotional dates are approved for the promotion.
  • Invitation only cast iron pot giveaway scheduled for March 15 has been postponed. Invited guests will receive a new invitation in the mail.
  • April’s invitation only gift series has been postponed. Invited guests will receive a new invitation in the mail.
  • Those guests with an invite to the April 25th Jackpot Celebration, please hang onto your entries. They will be valid for a later date. These entries cannot be reproduced so please hang on to your April Jackpot Celebration entries and continue to check our website for updates on the rescheduled date.

Q: What happens to my monthly offers I already received in the mail?
A: We will ensure that guests who have received offers in our newsletter have valid offers once we reopen.


Entertainment Updates

  • Brian McKnight, scheduled for March 20 has been moved to July 18. Current ticket holders should keep their tickets in hand.
  • Vince Neil, scheduled for March 27 has been postponed, new date January 15, 2021. Current ticket holders should keep their tickets in hand.
  • Due to filming schedule changes, the Real Housewives Live scheduled for May 8 has been rescheduled to June 26. Current ticket holders should keep their tickets in hand.
  • Chicks with Hits, scheduled for April 10 has been rescheduled to August 21. Current ticket holders should keep their tickets in hand.
  • Rob Lowe: Stories I Only Tell My Friends scheduled for April 17 has been rescheduled to October 9. Ticket holders should retain their tickets.
  • Due to changes in the tour schedule, Eve 6 with Alien Ant Farm scheduled for May 22 is post-poned. We will announce a new date as soon as possible. Ticket holders should retain their tickets.

To request a refund, please log into your Ticketmaster account. Refunds will be issued from Ticketmaster within the timelines outlined on the Ticketmaster website.


We will continue to update our website with information, as it becomes available, regarding further details on these and other events.


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our statement

penn National Gaming to Temporarily Suspend Operations at Ohio Casinos Under Executive Order of Governor Mike DeWine

March 14, 2020

WYOMISSING, Penn.--(BUSINESS WIRE)-- Penn National Gaming, Inc. (NASDAQ: PENN) (“Penn National” or the “Company”) announced today that an Executive Order by Governor Mike DeWine will cause it to temporarily suspend operations at its four gaming properties in the state as a precautionary measure against the ongoing spread of COVID-19.

According to the Executive Order, the state’s 11 casinos and racetracks with video lottery terminals are considered places of “mass gatherings” and are not allowed to accommodate more than 100 persons at any one time. Since Hollywood Casino Columbus, Hollywood Casino Toledo, Hollywood Gaming at Dayton Raceway and Hollywood Gaming at Mahoning Valley Race Course collectively employ more than 2,000 team members, Penn National is left with no choice but to temporarily close those facilities.

“The health and well-being of our guests and team members will always be our paramount concern,” said Jay Snowden, President and CEO of Penn National Gaming. “Since the coronavirus threat began there have been no confirmed cases of COVID-19 at any Penn National casino, and we have implemented stringent CDC-recommended protocols throughout our enterprise, including increased daily cleaning regimens at our facilities, maximizing air circulation, cancelling or postponing all concerts and live events, and we’re in the process of temporarily closing down buffets, among other initiatives.

“As for our 2,000 team members who will be impacted by this temporary closure, we plan to continue to pay their full wages and benefits through the end of March, with the hope that the situation on the ground in Ohio will permit the Governor to lift his Order by then. This is a challenging time for all of us, and we are very appreciative of the overwhelming support and understanding from our guests and team members. We look forward to reopening our doors just as soon as possible. In the meantime, we will be taking the opportunity to continue our deep cleaning efforts and preparing our casinos to welcome our loyal customers back,” concluded Mr. Snowden.

About Penn National Gaming
Penn National Gaming owns, operates or has ownership interests in 41 gaming and racing properties in 19 jurisdictions and video gaming terminal operations with a focus on slot machine entertainment. We also offer live sports betting at our properties in Indiana, Iowa, Mississippi, Pennsylvania and West Virginia. In total, Penn National’s properties feature approximately 50,000 gaming machines, 1,300 table games and 8,800 hotel rooms. In addition, the Company operates an interactive gaming division through its subsidiary, Penn Interactive Ventures, LLC, which recently launched iGaming in Pennsylvania and, through strategic partnerships, operates online sports betting in Indiana, Pennsylvania and West Virginia. The Company also has a leading customer loyalty program, mychoice, with over five million active customers.

Forward-looking Statements
All statements included in this press release, other than historical information or statements of historical fact, are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, including statements regarding COVID-19, the length of time Penn National’s casinos in Ohio will be required to remain closed and the impact of these or other potential closures on Penn National and its stakeholders are subject to risks, uncertainties and changes in circumstances that could significantly affect the Company’s future financial results and business. Accordingly, Penn National cautions that the forward-looking statements contained herein are qualified by important factors that could cause actual results to differ materially from those reflected by such statements. For more information on the potential factors that could affect the Company’s financial results and business, review the Company’s filings with the SEC, including, but not limited to, its Annual Report on Form 10-K and its Current Reports on Form 8-K. The Company does not intend to update publicly any forward-looking statements except as required by law. In light of these risks, uncertainties and assumptions, the forward-looking events discussed in this press release may not occur.