Reopening Updates

All the information you need about the reopening of Hollywood Casino Columbus. We will continue to add information as it becomes available, please check back often.
Caption Goes Here

Statement by jason birney, vice president and general manager, on the reopening of hollywood casino columbus

While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority,” said Birney. “With this in mind, we have been working closely with the Ohio Casino Control Commission, state and local leaders, and public health officials to finalize comprehensive phase one reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminders about them throughout the property. We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.

 

Social Distancing

  • Limiting capacity on our gaming floor to no more than 50% of our maximum occupancy.
  • The installation of floor decals and signage to remind guests of social distancing guidelines in areas where lines typically form.
  • Table game seating will be limited, and slot machines will be configured to meet social distancing requirements.
  • Live music and entertainment will remain suspended.
  • Restaurant offerings will be limited to Take 2 Grill, o.h. Sports Bar, and Zen Noodle and will adhere to all restaurant state protocols and social distancing.

 

 

Health & Safety

  • Team members and vendors will be required to wear masks and will undergo a health screening each day prior to their shift.
  • In accordance with Mayor Andrew Ginther’s Executive Order, face masks will be required for all guests and must be worn while on property.
  • Slot machines and table games will be thoroughly and regularly cleaned throughout the day.
  • Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
  • In support of Governor DeWine and the Liquor Control Commission, alcoholic beverage sales will stop at 10 p.m. and all drinks must be consumed by 11 p.m.

Casino

Casino will close Monday – Friday from 3 a.m. – 7 a.m. for cleaning.

Select slot machines have been placed out service to maintain social distancing.

Table games seating is limited, game play may be altered to limit contact of cards, chips, cash and dice.

The Poker Room will remain closed.

Valet service will be unavailable.

Masks

All team members and vendors will be required to wear masks.

In accordance with Mayor Andrew Ginther’s Executive Order, face masks will be required for all guests and must be worn while on property.

Promotions and Offers

Promotions are back! View current promotions here.

We will begin transitioning to contactless communication. Make sure you have a valid email address with us for your mychoice account.

Bars and Restaurants

Zen Noodle:
Sunday – Thursday: 11 a.m. – 11 p.m.
Friday & Saturday: 11 a.m. – 1 a.m.

Take 2 Grill: 
Sunday – Thursday: 11 a.m. – 11 p.m.
Friday & Saturday: 11 a.m. – 1 a.m.

o.h. Sports Bar:
Friday: 5 p.m.– 10 p.m.
Saturday: Noon – 10 p.m.
Sunday: Noon – 9 p.m.

o.h. Bar Hours:
Daily: 11 a.m. – 10 p.m.

Final Cut Steak and Seafood: Closed
Epic Buffet: Closed

i.o. Bar
Monday – Friday: 5 p.m. – 10 p.m.
Saturday & Sunday: 11 a.m. – 10 p.m.

Patio Bar will be open for drinks.

In support of Governor DeWine and the Liquor Control Commission, alcoholic beverage sales will stop at 10 p.m. and all drinks must be consumed by 11 p.m.

Entertainment

All live entertainment has been suspended at this time.

All live entertainment in both the Event Center at Hollywood Casino and H Lounge remains suspended at this time. Ticketed Event Center concerts are being postponed until 2021. Please continue to check our Entertainment page for updated dates.

What are your hours of operations?
We will close Monday – Friday from 3 a.m. – 7 a.m. to clean the property. Hours for at risk population will be from 7 a.m. – 9 a.m.

Do I need to wear a mask to enter?
In accordance with Mayor Andrew Ginther’s Executive Order, face masks will be required for all guests and must be worn while on property.

Will there still be promotions and offers?
Eligible guests may receive free play offers in the coming weeks. As we transition to contactless communication, make sure we have a valid email address for your mychoice account. All promotions scheduled for March and April were cancelled unless otherwise stated as postponed.

What is contactless communication?
Contactless communication is the safest way for us to inform you of upcoming offers, promotions, and special events. We will be providing a majority of these updates via email. To link your email address to your mychoice account, visit www.mychoice.com and update your account OR you can visit the Player Services upon your next visit to ensure we have your email address.

Will my Free SlotPlay from March or April be available?
All March and April offers have expired, to ensure you receive the latest information, make sure we have your email address. Any previously earned mycash is available and will not be expiring at this time.

Will my mychoice card, mycash, or tier level be expired when I come back?
No. Your mychoice card and mycash will both be valid. Your tier level will be the same as before we were ordered to close on March 16, 2020. Though your mychoice card may show an expiration date of 3/31/2020 you DO NOT need to get a new card printed, it will still work just as it did prior to the COVID-19 closure.

What dining outlets and bars are open?
Take 2 Grill and Zen Noodle will be open Sunday – Thursday, 11 a.m. – 11 p.m., and 11 a.m. – 1 a.m. on Friday and Saturday.
o.h. Sports Bar will be open from 5 p.m. – 10 p.m. on Friday, noon to 10 p.m. on Saturday, and noon to 9 p.m. on Sunday.
i.o. Bar will be open Monday through Friday from 5 p.m. to 10 p.m., and 11 a.m. to 10 p.m. Saturday and Sunday.
Patio Bar will be open Friday from 3 p.m. to 10 p.m., Saturday & Sunday noon to 10 p.m.
Smoking and Gaming Patio will be open Monday to Friday from 5 p.m. to 10 p.m. and 2 p.m. to 10 p.m. on Saturday and Sunday.
In support of Governor DeWine and the Liquor Control Commission, alcoholic beverage sales will stop at 10 p.m. and all drinks must be consumed by 11 p.m.

Can I play the slot machines?
Yes. Select slot machines will be out of service to maintain social distancing. Guests may not sit at machines that are turned off or move chairs. Slot attendants will still be available to pay jackpots and service your machine.

Can I still play Table Games?
Yes. Players will be required to wear a mask. Most table games will be open but seating at each game will be limited to three players (six players on a craps table). The process of some of these games may be altered to limit contact of chips, cards, and cash. Patrons should not congregate around the table in close proximity to players at a table.

Will the Poker Room be Open?
No.The Poker Room will remain closed at this time.

What about concerts and live entertainment?
All live entertainment at the H Lounge has been canceled. All shows in the Event Center have been postponed until 2021. Tickets for postponed events are still valid. Updates on entertainment can be found on our website under the entertainment tab.

How can I stay safe inside the casino?
Social distancing protocols will be enforced inside all areas of the facility. Signage will be displayed to show you where to stand and what is opened and closed. Any area that may have high traffic or touch points will be sanitized regularly and the whole facility will be deep cleaned over-night.

Will you be serving alcohol on the casino floor?
Yes.

Will you have fireworks this year?
No.

I received a cruise certificate at a party earlier in the year, can I still redeem it?
While the cruise industry is struggling we are confident they would be happy to hear from you for a booking. Please contact the Norwegian Cruise Line directly at 1-877-571-6980.

Will Hollywood Casino be having the tier renewal parties?
We currently do not have tier renewal parties on the calendar but hope to be able to celebrate your tier level when we can safely do so.

I previously had a host, do I still have one?
We will be calling hosts back based on business needs. You can ask for any host on duty and they would be happy to help you.

Am I still able to get comps from my host?
Yes. Comps are based on play and will be evaluated on a case by case basis.